Next Generation trackMe Series: The Test of Resiliency

The Logistics Industry has been on the frontline since the very beginning of the COVID-19 crisis, delivering groceries and goods and helping people stay at home. But the year started with world merchandise trade growth already below trend and, now, the industry is facing disruption on a global scale. The Covid-19 pandemic has interrupted the logistics industry, leaving companies looking for alternate ways to keep operations running smoothly. This crisis leads to lockdowns and community quarantine that restricted the movement of goods. The government implemented additional protocols like social distancing at warehouses and the skeletal workforce to ensure the safety of workers. All of this leads to delivery delays, congestion, and higher delivery rates.

With all these protocols, logistic companies have adopted a range of responses to these uncertainties, including:

  1. New Safety Protocols - Social Distancing at warehouses, disinfecting work areas, or providing protective gear, and skeletal workforce are the few changes that the logistics industry needs to adapt to ensure the safety of its employees.

  2. Demand in Services- With the boost of e-commerce platforms and the increase in online shopping, logistic services have been highly in demand for the past few months. Logistics companies are now using different strategies, like creative alternatives to their go-to transport modes, and are now offering no-contact delivery.

Going Forward

The Logistic Industry can seize this opportunity to take swift action to position their businesses to the top for improved resiliency and productivity in the future. To move forward, logistic companies must focus on these two things: new customer buying behavior and practices and business continuity plans.

Value of Consumer Buying Behavior and Practices

It is easy to say that customer buying behavior has shifted in the past few months. There is now a dramatic increase in online orders and home delivery of food and supplies, and logistics companies are also rapidly increasing in the market share because of it. E-Commerce Platforms with Logistic services that have digital capabilities and can provide delivery visibility/traceability are at an advantage. These would require investments in technology, such as Fleet Management and Logistics Solutions. In the long run, these technologies can give transformative solutions that reduce logistics services providers’ labor shortages and improve customer satisfaction.

Value of Business Continuity and Resiliency Plan

The pandemic has exposed the vulnerability of the logistics industry to disruptions. Businesses can use this opportunity to reset their process with digital capabilities and renew their logistics operating models. Digitization in logistic processes can increase operational efficiency and become more resilient to disruptions. Logistic solutions like trackMe Suite can help ensures that core delivery processes like job allocation, scheduling, real-time tracking do not need any manual intervention. Automating time-consuming tasks and processes is a proven way to have an efficient operation and help in preparing for future disruption. Leveraging real-time data can also be beneficial for the logistic company and its clients by collectively conduct thorough analysis ( Artificial Intelligence and other key technologies), and gain insights, collaborate on solutions, and take action that benefits all

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